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Account and Login

Cannot sign in, signed into the wrong account, or Roblox is linked to someone else — how to get back to a working account.

Quick checks

  1. Check which account you are actually in. Click your avatar at the top right of the dashboard — it shows your username and email.
  2. Sign out and back in using the same method you signed up with. Signing up with Google and later trying a password creates a second, empty account.
  3. Check the Roblox account Studio is signed into. It must match the Roblox account linked to your Revix profile.
  4. Open [your profile](/profile). The Account tab shows your linked Roblox username, or Not linked.
  5. Turn off ad and script blockers for revix.tech if a sign-in step never completes.

"Your session expired"

Your session expired. Sign in again and resend the message.

Sign in again in the same tab and resend. If it happens repeatedly within a few minutes, a browser extension or a strict privacy setting is clearing cookies for the site — allow cookies for revix.tech, or try a different browser to confirm.

Stuck on the welcome screens

New accounts go through a short setup. One of the steps — "How'd you find us?" — must be answered before you can reach the dashboard. Picking a tile or clicking Skip both count.

If you keep getting sent back to that screen, the answer is not saving:

  1. Turn off blockers for revix.tech.
  2. Reload and try the step again, clicking Continue or Skip and waiting a second before navigating away.
  3. If it still loops, tell us in the Discord with your account email.

The Connect with Roblox step at the end is genuinely optional — there is a Skip for now link, and you can link Roblox later.

Two accounts by accident

This is the most common "I lost my credits" cause. If you signed up one way and later signed in another way, you may be looking at a second, empty account.

  1. Sign out.
  2. Sign in with the exact method you first used — the same email address, or the same Google account.
  3. Check the balance pill in the dashboard header.

If you have genuinely ended up with two accounts and money is on the wrong one, do not buy anything else. Open a Discord ticket with both email addresses and the receipt.

Roblox is not connected

You will see this in the chat:

Connect your Roblox account to build in Studio.

To link or re-link:

  1. Open your profile and stay on the Account tab.
  2. Find the Roblox asset uploads panel.
  3. Click Reconnect Roblox and complete the Roblox authorisation.
  4. Come back and check that the Roblox card on the same tab shows your username instead of Not linked.

If that panel shows Action needed, the same button fixes it. The Roblox connection also carries permission to upload assets, so re-linking is worth doing even if building already works.

Roblox is linked to the wrong person

The plugin does not ask you to log in. It reads whichever Roblox account Studio is signed into, and matches it against the Roblox account on your Revix profile. If those two are different people, the connection is refused and you may see:

That Studio session is connected to a different Revix account. In Studio, click the Revix button to reconnect with this account.

Pick whichever of these is true for you:

You want to use the Roblox account in Studio. Link that one instead:

  1. Profile → Account tab → Reconnect Roblox.
  2. Sign in as the Roblox account you use in Studio and authorise.
  3. In Studio, open the Revix window and click Connect.

You want to use the Roblox account already on your Revix profile. Change Studio instead:

  1. Sign out of Roblox Studio and sign back in as that account.
  2. Restart Studio.
  3. Open the Revix window and click Connect.

This also affects shared or family computers — whoever is signed into Studio is who Revix thinks you are.

Changing your email, password or connected accounts

Open your profile and look for the Security & sign-in tab. It holds your email, password, connected sign-in accounts and your active sessions. If that tab is not visible on your account, ask in the Discord and support will help directly.

Your display name is editable from the header of the profile page — click the pencil next to it, then Save.

"You only have 'View Only' permissions in this chat"

You are looking at a chat someone shared with you, not one of your own. Shared links can be view-only or editable, and that is chosen by whoever created the link. Ask them for an editable link, or start your own chat from the + in the Chats panel.

Deleting your account

On the Security & sign-in tab, under Your data, there is a delete flow that asks you to type DELETE to confirm. It is permanent. If you have an active subscription, cancel it first from the Billing & plan tab — see Credits and billing.

Still stuck?

Bring: the email you sign in with, the sign-in method (password or a provider), your Roblox username, and the exact message you see. Open a ticket rather than posting publicly, since this involves account details: discord.gg/SDtaPGkUP4.

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