Image Problems

Thumbnails and icons that are locked, refused, the wrong shape, or missing the text you asked for.

Quick checks

1. 1
   Start with `/image` so the request goes straight to the picture generator.
2. 2
   Pick the right format first. The first card asks what kind of image it is — that choice sets the shape, and you cannot change it afterwards.
3. 3
   Check your balance. Each image is 2 credits, and edits cost the same.
4. 4
   If it failed, you were not charged. Every failure message says so, and the refund is automatic.
5. 5
   Do not ask for words in the picture. Text is not generated. Add it yourself afterwards.

It is locked behind a plan

Image generation is on the Developer and Studio plans. Upgrade to generate thumbnails and icons.

Image generation needs a Developer or Studio plan; a running free trial counts as paid. Plans are on the store.

"You need 2 credits to generate an image. You have 1."

Every image is 2 credits, whether it is a new one or an edit of an existing one. The automatic quality check and its repair pass are free — you are never charged twice for one picture.

Top up from the store or wait for your daily refill. See Credits and billing.

The prompt was refused

That prompt was rejected by the image model. Try describing it differently — you weren't charged.

Rephrase rather than resend. What usually trips it: real people by name, other games' characters or logos, anything violent or graphic, and brand names.

Describe the thing instead of naming it:

/image a cartoon knight in blue armour swinging a glowing sword at a giant slime, dramatic lighting, epic thumbnail energy

The wrong shape

The shape comes from the format you pick on the first card, not from the prompt.

If you picked wrong, there is no reshaping it — start a new /image request and pick the right one. That is another 2 credits, so it is worth reading the card.

The style you want is not offered

Styles are filtered by format, because a look that works on a wide thumbnail does not work at 150 pixels square.

Auto is the default and is usually the right answer — it reads your idea and picks a look to match. Pick a specific style when you already know what you want.

One thing that surprises people: if you attach a reference image, the style step is skipped entirely. The look is taken from your attachment.

There is no text on my thumbnail

Correct, and deliberate. Text of any kind is banned from every generation, because generated lettering comes out garbled and unusable more often than not.

Add your title yourself in any image editor. If you want the artwork to leave room for it, ask:

/image a cartoon lava obby with a player leaping between platforms, action to the right, leave the left third fairly empty

It has a Revix watermark

It should not. Watermarks have been retired — images are shown and downloaded clean on every plan, and the mark is gone from older pictures too, because it was always painted on at display time rather than stored in the file.

If a picture still shows one, reload the page. The stored original was always clean.

It is taking a long time

The card shows the stages as it works: Reading your idea, Composing the frame, Painting it, Checking it over.

That last one is a free automatic review. A fresh generation is graded and, if something is genuinely wrong with it — garbled shapes, a missing subject, a deformed limb, an icon standing on a pedestal — it is repaired once and then shipped. That adds time and costs you nothing.

If you are generating repeatedly you may hit the rate limit:

Too many requests. Give it a moment.

Wait thirty seconds. Nothing was charged.

Changing an image you already have

There is no "edit this" button on a finished image. The hover controls are Generate another (which re-runs the same prompt from scratch, for 2 credits, and gives you a different picture) and download.

To actually change one, attach it to a new message and say what should change:

1. 1
   Drag the image onto the composer, or paste it.
2. 2
   Describe the change, not the whole picture.

/image same icon, but make the background deep purple instead of blue and add a soft glow behind the coin

Notes on references:

• Up to 3 reference photos per generation.
• Free accounts can attach 3 images per day; paid plans are unlimited. Either way it is 3 per message, 4 MB per file.
• Saying "like this" makes your attachment the art direction while keeping the subject you asked for.
• An edit is not auto-reviewed — second-guessing an explicit instruction would undo what you asked for.

Prompts are capped at 2000 characters. Past that you will see "That description is too long."

Still stuck?

Post the exact prompt, the format and style you picked, the message you got back, and your plan. Ask in the Revix Discord: discord.gg/SDtaPGkUP4.

Next

• 3D generation problems
• Credits and billing
• UI problems
• Troubleshooting hub