Credits and billing

Revix runs on credits. Free accounts get 12 credits per week. Paid plans add monthly credits and priority queue access. Credit packs are one-time purchases that never expire. Everything else here covers the edges: missing top-ups, failed renewals, cancellations, and refunds.

Plans and credits

Credit packs (one-time, never expire)

Symptom: I bought a top-up but my balance didn't change

Stripe webhooks usually grant credits within seconds, but occasionally the dashboard needs a refresh.

Fix steps

• Wait 1-2 minutes after checkout.

• Refresh the dashboard tab.

• Open the credit activity log — every grant is recorded there. If you see the grant in the log but not in the header, the header is just stale; refresh again.

• If the grant isn't in the log after 5 minutes, email support@revix.tech with your Stripe receipt.

Symptom: my plan renewed but I didn't get monthly credits

Same fix path as above — refresh, then check the activity log.

Fix steps

• Refresh the dashboard.

• Open the credit activity log.

• If the renewal grant is missing, check the Stripe Customer Portal (link via Manage Subscription in /store) — make sure the latest invoice actually went through.

• If the invoice failed, see "failed renewal" below.

Symptom: renewal failed (card declined)

Fix steps

• Click Manage Subscription in /store to open the Stripe Customer Portal.

• Update your payment method.

• Stripe will automatically retry the failed invoice.

Symptom: I cancelled but I'm still seeing my plan

Cancellations take effect at the end of the current billing period. You keep access (and monthly credits) until then.

Fix steps

• Confirm cancellation in the Stripe Customer Portal — it will show the period end date.
• Your account drops to Free automatically when that date passes.

Tip: Credit packs are separate from subscriptions and aren't affected by cancellation — they remain in your account permanently.

Symptom: I need a refund

Fix steps

• Email support@revix.tech with your Stripe receipt and the reason. Refund decisions are case-by-case.

Related

• Credit activity log
• Account and login