Credits and Billing
A top-up that has not appeared, a balance lower than you expected, a renewal that failed, or a charge you do not recognise.
Quick checks
- Reload the dashboard. Your daily credits are topped up when the app reads your balance, so a reload is often all it takes.
- Check you are signed into the right account. Credits belong to the account that paid. See Account and login.
- Look at the balance pill in the dashboard header, and the Balance and Daily credits cards on the Billing & plan tab of your profile.
- Give a purchase a minute. Packs land once the payment completes, not the moment you press the button.
- If an image or a 3D step failed, you were not charged — those refund automatically.
The daily refill has not arrived
Every plan refills daily, including the paid ones:
| Plan | Credits per day |
|---|---|
| Free | 5 |
| Developer | 25 |
| Studio | 75 |
Two details explain nearly every "my credits didn't reset" report:
- The clock runs from your last refill, not from midnight. If you were topped up at 11pm, the next one is 11pm the following day. There is no shared reset time.
- It happens when your balance is read. Loading the dashboard is what triggers it. If you left the tab open overnight, reload it.
Being offline for a week does not stack up seven allowances. You get one.
On the free plan there is one more condition: Revix asks you to keep your Discord linked and to stay in the server to keep the free daily reload running. If you see "Free daily reloads only run while your Discord is linked." or "Reloads pause while you are out of the Revix server.", follow Discord rewards.
The balance is lower than I expected
Three things are worth knowing about how credits are spent:
- Plan credits do not roll over. The daily top-up sets your plan allowance to the flat number above — yesterday's unused allowance is gone, not added.
- Credits you bought are spent first. Packs are drawn down before your daily allowance, and they never expire.
- A turn costs what it costs. There is no flat per-message price for building in Studio — a long build costs more than a one-line tweak. The cost of each turn is shown live while it runs.
Fixed prices are only on the extras: an image is 2 credits, and each 3D step has its own price (3D generation problems).
Two protections you get for free: a build needs at least 0.1 credits to start, and a turn that never reached Studio is not billed at all.
There is no credit history page today. If a specific charge looks wrong, take a screenshot of the turn and ask in the Discord — support can read the log on our side.
A top-up has not landed
- Reload the dashboard and check the balance pill in the header.
- Confirm the payment actually completed — a card sheet you closed early does not charge you, and does not credit you.
- Confirm the email on the receipt matches the account you are signed into.
- If the money has left your account and the credits are not there after a few minutes, open a Discord ticket with the receipt. Do not buy again.
Packs, for reference:
| Credits | Price |
|---|---|
| 200 | $5.99 |
| 625 | $14.99 |
Buy them from the + next to the credits pill in the dashboard header, or from the Credits tab on the store.
A renewal failed
If a payment does not go through, your subscription is marked as having trouble and a banner appears in the dashboard with a link to your billing settings. Your plan features stop when the subscription is no longer active — including image generation, 3D generation and Revix MAX.
- Open your profile and go to the Billing & plan tab.
- Check the plan name and status shown there.
- If the card needs replacing, open a Discord ticket — support will get you a secure link to update it.
A charge you do not recognise
Work through these before assuming something is wrong:
- A trial that converted. The free trial is 5 days, Developer plan only, first subscription only, and it needs a card up front. On day 5 it charges the full plan price automatically. Cancelling inside the 5 days bills you nothing.
- Yearly billing. Yearly is charged once, up front: Developer is $95.88 for the year ($7.99/month), Studio is $299.88 ($24.99/month).
- Tax. Tax is added on top of every price shown, so the amount on your statement can be higher than the sticker price.
- Extra Studio seats. These are a separate recurring charge of $6.99 per seat per month, billed alongside your plan.
- A credit pack. One-off charges from a top-up appear separately from your subscription.
Changing or cancelling your plan
Everything happens in [Profile & Settings](/profile) → Billing & plan.
- Upgrade or downgrade with the Upgrade to Studio or Switch to Developer button. The change happens in place — no cancel-and-resubscribe — and the difference is prorated onto your next invoice rather than charged immediately.
- Cancel with the Cancel subscription link. It opens a short flow and then hands you to our payment provider to confirm. Nothing is cancelled until you confirm there.
One limitation to know: switching plans requires an active subscription. If you are still inside the 5-day trial, the switch control is not available — cancel and re-subscribe on the plan you want, or wait for the trial to convert.
Refunds
Two things refund automatically, with no action from you: a failed image generation and a failed 3D step. The message you get says "You weren't charged."
For anything else — a subscription charge, a credit pack, a duplicate payment — open a ticket in the Discord with the receipt and a short explanation. Refunds are handled case by case by a human; there is no self-service refund button, and no page here can promise you an outcome.
Still stuck?
Bring: the amount, the date, the last four digits or the receipt, the account email, and what you expected instead. Open a ticket rather than posting in public chat: discord.gg/SDtaPGkUP4.